Privacy Policy
How we collect, use, and protect your personal information
Last updated: December 2024
1. Introduction
Casino Hotels Poland ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website casinohotelspoland.com and use our services.
By using our website, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact information (email address, phone number)
- Age verification status (18+ confirmation)
- Communication preferences
- Feedback and survey responses
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referral source
- Device information
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your age verification status
- Enhance user experience
- Analyze website traffic and usage patterns
- Provide personalized content
3. How We Use Your Information
We use collected information for the following purposes:
- Provide and maintain our website services
- Verify age requirements for gambling-related content
- Respond to inquiries and customer support requests
- Send newsletters and marketing communications (with consent)
- Improve our website and user experience
- Comply with legal obligations
- Prevent fraud and ensure website security
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Website hosting and maintenance
- Analytics and performance monitoring
- Email marketing services
- Customer support
4.2 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes
- Protect our rights and property
- Ensure user safety
- Investigate fraud or security issues
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against:
- Unauthorized access
- Alteration or destruction
- Loss or misuse
- Accidental disclosure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Cookie control: Manage cookie preferences through your browser
To exercise these rights, please contact us using the information provided in the Contact section.
7. Third-Party Links and Services
Our website may contain links to third-party websites, including casino hotels and booking platforms. This Privacy Policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
9. International Users
If you are accessing our website from outside Poland, please note that your information may be transferred to, stored, and processed in Poland or other countries where our service providers operate. By using our services, you consent to such transfers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date
- Sending email notifications for significant changes
Your continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@casinohotelspoland.com
Website: Contact Form
Response Time: Within 30 days of receipt